Returns/Return Policy

To make a return, please contact our customer service team first:

Phone +44 2920 024834 (open Mon-Fri from 9:00 a.m. to 4:00 p.m.)
Email: office@krokwood.co.uk

Time period during which the goods can be returned 30 days from delivery date.

The return of the product is carried out only in a way agreed with our customer service representative. Please note that if a customer sends goods back without authorization or in a out of order condition, we cannot take responsibility for the items and will not be able to refund the cost of return shipping. Thank you for your understanding.

For returns, you must use the following address: